Carrying out the repair
Our operations department will contact you after your excess payment has been received to arrange a suitable date to have the repair work carried out. Once we have agreed a date for the repairs we will ensure that the work is carried out on the planned dates. Our tradespeople are experienced in working within domestic properties and will provide appropriate protection to prevent damage to your property during the works. They will also ensure that your property is left tidy after the works are complete. It is your responsibility to clear furniture and belongings from the rooms where work will be carried out. We will take great care to cover and protect items that cannot be removed it remains your responsibility to remove and store any loose items. Assistance can be arranged for the elderly or disabled, however prior notice must be given to the works commencing if assistance is required. Some airborne dust could still settle after we have left. This cannot be helped and normal household dusting will remove this.