Who's who in Insurance

Understand the parties involved in an insurance claim. Rest assured, we make this easy for you.

Property Repair provide:

✔    FREE surveys with fixed appointments – we always turn up on time.

✔    FREE detailed quotes – sent direct to your insurer in a format they accept.

✔    Rapid claim authorisation – we chase your insurer to progress your claim.

✔    Quality workmanship – 24 months guarantee on all our work as standard.

✔    One point of contact – your Claims Manager will update you throughout your claim.

✔    No cash outlay for you – we invoice your insurer directly on completion of works. *

*  You only pay your policy excess, on completion of all repairs.

Our team are:

✔    Focused – Insurance claims are our business – we don’t do anything else.

✔    Experienced – We deal with major insurers & Loss Adjusters every day.

✔    Experts – We assess your policy so you get all repairs you’re entitled to.

✔    Professional – Your claim is handled promptly & authorised sooner.

✔    Insured – We have professional indemnity & public liability insurance.

✔    Trustworthy – We are friendly, reliable & treat your property with respect. To find out more about our team, please contact us today.

 

Insurance Repairs Division: Offices in Edinburgh, Dundee, Inverness, Aberdeen, Perth and Glasgow

Property Repair has been granted the prestigious Which? Trusted Trader Status in recognition of our outstanding commitment to Quality and Service.

“I started this company primarily to provide a Superior Service to Insurance Claimants and Private Clients throughout Edinburgh & Surrounding Areas. We now manage a Large Team of Experienced Individuals who are 100% committed to Ensuring Customer Satisfaction.” Richard O’Donnell, Managing Director 

Your home is damaged for what ever reason and we know it’s a confusing and stressful time. So here’s a quick guide for who’s involved in an insurance claim.

Claims Handler

They are probably your first point of contact. Their role is to act on behalf of your insurance company and will find the right professional to handle your claim. You should find out from the claims handler if your loss is covered under your insurance policy.

Your Nominated Insurance Repairs Company

That would be us, Property Repair. It is your right, in the event of an Insured Peril, to appoint your own Insurance Repairs Company. They should be Suitably Qualified and carry out Insurance Repairs as a core part of their business.

Loss Adjuster

If your claim is complicated or of a high value then your insurer may appoint an independent claims specialist. The loss adjuster will visit your property to validate and mitigate your claim to ensure you get the full benefit of the insurance cover. The loss adjuster will liaise with Property Repair during the length of the claim cycle on your behalf, should you wish.

Restoration or Drying Company

If your home is damaged by flood water or fire damage then these specialists who will take care of your contents and prepare the building ready for refurbishment. When a claim involves water, from a domestic leak or flood, they are trained to carry out passive drying. They are also trained in logging and listing of damaged items and the safe storage of your goods.

Building Repair Network Scheme

Your insurance company will have a network of approved building contractors or an independent scheme managed by loss adjustors. They work to rectify the damage to your property. Within the network they will be vetted and approved as specialist contractors for insurance related work.

A picture tells a thousand words…

Previously completed projects.

We have completed so many projects over the years. From small decoration jobs through to large and complex cellar conversions. The simplest and quickest way to demonstrate our past experience.

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Our insurance repair service covers so much...

With our very own trade professionals delivering highly skilled workmanship and a superb finish, Property Repair will meet and hopefully exceed your expectations.

Our Service Offering

Renovations, property repairs, insurance claim repairs, plumbing, joinery, carpentry, electrical, tiling, painting, floors... the list goes on.

Ensuring customer satisfaction…

We guarantee all of our work for 24 months

We are a professional operation which thrives on its reputation and relationships with its clients. Operating predominantly in Central Scotland, we provide a robust and reliable service within two comprehensive but distinct markets; Insurance Repairs and Property Renovations.

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